Last updated: July 15, 2025
Preppify is a platform that connects clients with independent professional cleaners. Every job is insured. We take your privacy seriously and only use your data to deliver and improve our services.
We collect information you provide directly when you create an account, request a quote, or book a service. This includes your name, email address, phone number, property address, property details (bedrooms, bathrooms, square footage), preferred service dates, payment information (processed securely through Stripe), and any special instructions you share. We also automatically collect certain technical data when you use our Platform, including IP address, browser type, device information, and usage data through cookies and similar technologies.
We use your information to: (a) match you with qualified cleaners and coordinate service scheduling; (b) process payments and manage billing; (c) communicate with you about bookings, service updates, and reminders; (d) facilitate our insurance coverage process in the event of a claim; (e) verify identity and prevent fraud; (f) improve our Platform, services, and user experience; and (g) send promotional communications, which you may opt out of at any time. We do not sell your personal information to third parties.
Preppify shares your information only as necessary to provide our services. Specifically, we share relevant booking details (name, contact, property address, access instructions, and scope of work) with the independent cleaner assigned to your job. We share payment data with our payment processor, Stripe. We may share information with our insurance provider to facilitate claims. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of Preppify, our users, or others. In the event of a merger, acquisition, or asset sale, user information may be transferred as a business asset.
Because every job booked through Preppify is insured, we collect and process certain information related to insurance coverage. If you file a damage or loss claim, we will collect details about the incident, including photos, descriptions, and supporting documentation. This information is shared with our insurance provider for claims processing. Claims data is retained for the period required by the applicable insurance policy and applicable law.
We collect information from individuals who apply to become cleaners on our Platform, including name, contact details, background check results, certifications, and banking information for payout purposes. Background checks are conducted in accordance with applicable law. Cleaner information is used to verify identity, assess suitability, process payments, and maintain quality standards.
We use cookies and similar tracking technologies to operate and improve our Platform, remember your preferences, analyze traffic, and serve relevant content. You can control cookies through your browser settings, but disabling them may limit certain Platform functionality. We do not use cookies to collect sensitive personal information.
We implement industry-standard technical, administrative, and physical safeguards to protect your personal information. Payment information is processed through Stripe, which is PCI-DSS compliant — we do not store full credit card numbers on our servers. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Account and booking records are typically retained for at least seven (7) years for legal and tax purposes. Insurance-related records are retained as required by the applicable policy.
Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your personal information, subject to legal retention requirements; (d) opt out of promotional communications; and (e) request a copy of your data in a portable format. To exercise any of these rights, contact us at ops@preppify.co. We will respond within 30 days.
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will promptly delete it.
Our Platform may contain links to third-party websites or integrate with third-party services (such as Stripe for payments and Google for maps or analytics). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete it, the right to opt out of the sale of personal information (we do not sell your information), and the right not to be discriminated against for exercising these rights. To exercise your CCPA rights, contact us at ops@preppify.co.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or how we handle your personal information, you may contact us at ops@preppify.co or (832) 346.9004.