Last updated: July 15, 2025
Preppify is a platform that outsources cleaning work to independent professional cleaners. Every job booked through our platform is backed by insurance coverage.
By accessing or using Preppify's website, mobile application, and services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform. These Terms apply to all users, including property owners, STR hosts, property managers, real estate agents, banks, and independent cleaning contractors ("Cleaners").
Preppify is a technology platform that connects clients who need property cleaning and cleanup services with independent professional cleaners. Preppify acts as a facilitator and marketplace operator — we match, schedule, and coordinate service requests, but the physical cleaning work is performed by independent Cleaners engaged through the Platform. Each completed job is backed by insurance coverage as described in Section 8 below. We do not employ Cleaners directly; they are independent contractors.
To access certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years of age to create an account and use the Platform. If you suspect any unauthorized use of your account, you must notify us immediately.
Quotes generated through the Platform's instant quote calculator are estimates based on the information you provide. Actual pricing may vary depending on property condition, scope of work, and other factors discovered upon arrival. You will be notified of any price adjustments before work begins. Recurring or contract-based pricing is subject to the terms of your service agreement. All prices are quoted in U.S. dollars and do not include applicable taxes unless otherwise stated.
When you submit a quote request, Preppify will work to match you with an available Cleaner and confirm your scheduled service date and time. We strive to confirm bookings within one (1) hour of submission during business hours. Service availability is not guaranteed until you receive a confirmation. If a Cleaner is unable to fulfill a confirmed booking, Preppify will make reasonable efforts to provide a replacement Cleaner or reschedule the service.
You may cancel or reschedule a booking by contacting Preppify. Cancellations made at least 24 hours before the scheduled service time will incur no penalty. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the quoted price. No-shows or same-day cancellations may be charged the full service price. Preppify reserves the right to cancel or reschedule any booking due to unforeseen circumstances, inclement weather, or safety concerns, in which case no cancellation fee will apply.
Clients are responsible for providing accurate property details, safe working conditions, and reasonable access to the property at the scheduled time. Clients must disclose any known hazards, including but not limited to pests, mold, biohazards, structural damage, or hazardous materials, prior to service. Clients must remove or secure valuables, sensitive documents, and personal items before the Cleaner arrives. Preppify and its Cleaners are not liable for loss or damage to items left in open work areas.
Every job booked through the Preppify Platform is covered by insurance. This coverage protects against accidental property damage and certain losses that occur during the performance of a cleaning service, subject to the terms, limits, and exclusions of the applicable insurance policy. Claims must be reported to Preppify within 48 hours of the incident. Preppify will facilitate the claims process between the client, the Cleaner, and the insurance provider. Insurance coverage does not apply to pre-existing damage, normal wear and tear, damage caused by client negligence, or items of extraordinary value not disclosed in advance. Coverage limits and deductibles may vary; detailed policy information is available upon request.
Cleaners on the Platform are independent contractors, not employees of Preppify. Preppify does not control the day-to-day means or methods by which Cleaners perform their work, except as necessary to maintain quality standards, safety protocols, and platform policies. Cleaners are responsible for their own taxes, licenses, and compliance with applicable laws. Preppify conducts background checks and verification on Cleaners prior to their activation on the Platform, but does not guarantee the performance of any individual Cleaner.
Payment for services is processed through the Platform using Stripe or other payment methods we designate. By booking a service, you authorize Preppify to charge your payment method for the agreed-upon amount. For recurring services, you authorize recurring charges at the agreed frequency until you cancel. If you believe a charge is incorrect, you must contact us within 30 days of the charge date. Refunds, where applicable, will be processed to the original payment method.
You agree not to: (a) use the Platform for any unlawful purpose; (b) harass, threaten, or endanger any Cleaner or Preppify staff; (c) attempt to bypass the Platform to engage Cleaners directly for services originated through Preppify; (d) provide false or misleading information; (e) reverse engineer, scrape, or otherwise disrupt the Platform's technical infrastructure; or (f) use the Platform to solicit Cleaners for employment or contracts outside of Preppify.
All content on the Platform, including text, graphics, logos, software, and the Preppify brand name, is the property of Preppify or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from the Platform without our prior written consent. Content you submit (such as property photos or reviews) remains your property, but you grant Preppify a license to use it for service coordination and Platform improvement.
The Platform is provided on an "as is" and "as available" basis. Preppify does not warrant that any service will meet your specific expectations or that the Platform will be error-free, uninterrupted, or secure. To the fullest extent permitted by law, Preppify disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Cleaning results may vary based on property condition, age, and other factors beyond our control.
To the maximum extent permitted by law, Preppify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Platform or any service performed through it. Preppify's total liability for any claim arising from or related to the Platform or a cleaning service shall not exceed the amount you paid for the specific service that gave rise to the claim. This limitation does not apply to our insurance obligations under Section 8.
You agree to indemnify and hold harmless Preppify, its officers, directors, employees, and partners from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of a third party.
Preppify may update these Terms from time to time. We will notify users of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Platform shall first be attempted through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in Houston, Texas, under the rules of the American Arbitration Association. Class action waivers apply.
If you have questions about these Terms, you may contact us at ops@preppify.co or (832) 346.9004.